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1. Flagstar Bank - Sterling Heights
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· 17 reviews
37070 Mound Rd, Sterling Heights, MI 48310, United States
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Curtis: Always a good and easy experience for me at this location!
Maged Salama: Friendly staff and quick service.
Nathan Dunaj: Fast easy in and out to set up checking account
Rick B: Great rates and great customer service!
Princeofpeace (Princeofpeace): Don't know what the problem was here today. Was asked for my license to make a deposit into my account ???
Rainbow V: Very dishonest employees at this bank location. Starts from the manager CYNTHIA and her assistant REHANA and down to the tellers!! Don’t deal with them!
Nick Savaya: This bank never answers their phone and they lock their doors before banking hours. I will be switching banks as this has become too much of a hassle to keep up with.
robert ulicny: this bank is like no other- completely hassle free and make things simplified for you. they take the stress out of complicated banking
Brian “ModernMower” Rismoen: I don't know if every branch is like this, but this is a great branch. Friendly people who take care of you, and you really get the impression they are on your side. I do my small business banking with this branch, and i have never had any problems with them, and at times i have even been surprised at how much they actually could do for me. Banking can at times be frustrating, and this is the place to go to keep that at a minimum. Thank you Dawn and everyone at the branch.
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2. Sterling Bank & Trust FSB - Southfield
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· 3 reviews
1, 1900 Towne Square #1900, Southfield, MI 48076
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Yiyou Lin: Mortgage Service is too bad!
Queen Mel: I have had a loan here for over 15 years. No one EVER returns calls. Paper work was delayed due to "people being on vacation" this is unprofessional.Customer Service 👎
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3. Flagstar Bank - Sterling Heights
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· 10 reviews
13427 15 Mile Rd, Sterling Heights, MI 48312
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Richard Waller: Changed my checking from a credit union I had been with for over 20 years. There service had declined. Decided on Flagstar due to their reputation for being a hands on people oriented bank.Was very happy with Michael Daniel's as my personal person at local office. I also Changed over my savings after talking with Mike.
Tom Camaj: Always have issues at this location
Mariah Wajca: This is the BEST bank! BEST staff!! Very personable and professional!! I highly recommend this bank!!
O: First off, one star is generous.This place will nickle and dime you tell your broke with their paper fees that no one tells you about or even how to opt out of them.Customer service is horrid, their representatives are poorly trained and inconsistent. They will also threaten to hang up on you or just put you on hold to no end if you ask to speak with any of there management staff. I have called this place so many times that I lost count and half the time they will just hang up on you.Also, the app is complete trash. To refresh your account you literally have to logout and log back in. The website is just as bad, it only loads 50% of the time.
Trevor Diehl: Fantastic staff and customer service! Would recommend to any friends or family that are looking for a great banking experience
Cindi Jones: I'm sitting in the drive through. The bank opens at 9:00. I was here at 9:00. It is now 9:07. I have finally been acknowledged by a girl in a tank top with visible tattoos all over her shoulders and arms, that she will be with me soon. Really? Professionalism at it's finest. It is now 9:10. Still no service. It is clearly time to change banks. Finally pulling out at 9:14.
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4. Bank of America (with Drive-thru ATM) - Sterling Heights
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· 42 reviews
39100 Dequindre Rd, Sterling Heights, MI 48310
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Ron Twigg: Always had great experience with this bank.
Dita Ri: Bad service
T5T Towards 5.0 Tennis: worst branch ever.they have online scheduling system but they are not ready on time and someone comes out like 10+ mins later saying "oh you reserved online, that's why". what??also the banker who helped close my account wrongly told me online statements for the closed account should still be available, but it wasn't. So I ended up wasting another few hours on phone with bofa to resolve the issue (re-opening, downloading statements, and closing again). Also the banker kept fiddling around as if he wanted me to go away asap because he had to go somewhere.TERRIBLE TERRIBLE TERRIBLE.
B Lockwood: Awful, came in, was told I needed to make a appointment, yet when I made a appointment and came back, I was delayed by 30 minutes by a walk in appointment. Worst part was the manager was the one that made the decision to push my appointment back by a half hour.
salar mi: I don't recommend this bank to anybody they don't treat customer right
April Clouse: good service
François-Xavier Padiolleau: Went to this branch of Bank Of America to do a transfer on the Saturday after Thanksgiving. Georges was extremely helpful and took the time to find the best way to perform the transfer. He made sure to update my account details for the transfer to go through. All that while explaining everything. Thank you very much!
Revan Kakooz: Very bad service they don’t help me when I go there they give me a hard time
Vivian: I’m so disappointed with this location and the lack of knowledge by their tellers. I went in to deposit a check because the ATM message said there would be a hold (assuming because it was a check from my new job?) anyway, went inside and explained to the teller that I cannot and do not want a hold on the check. That if she processes it and it states anything of a hold, I want my check back, as I cannot wait to have funds put into my account due to a hold.Teller processes the check and assures me that there’s no hold, money will be deposited into my account by the next morning. I went in on 10/20, so by 10/21, check should be deposited.Well miss bank teller, you gave out inaccurate information. My check is now held until 10/29. NINE days after my initial deposit. I’ve called BOA daily begging them to have someone help me. Anyone. There has to be someone who can remove this hold. I’ve explained and expressed and cried my situation and why I need my money as desperately as I do. All I get is “we’re so sorry you were lied to. There’s nothing anyone can do.” I’ve been a BOA customer for 14 years. Once this check is deposited, I’ll be going over to Chase- where they treat you like a person, and not just another transaction.
Quamrul Mazumder: I tried to call and talk to someone several times. Their robocall system did not allow me to talk to anyone. Everyone is busy to talk to customer. This is the worst experience I had. I just wanted to know if they have safe deposit box. I guess, I will never call them again. I hate online robocalls
Margaret Topous: Even when you get there early you will wait. Didn't open on time. They wouldn't even let the Brink's driver in even after time to open. ("10 more minutes.") The driver said something like 'this is why you don't get stops.' He cooled his heels with vehicle idling for several more minutes and then left.You got to step it up several levels BoA. You're dropping the ⚾️ at many locations.
Nahrain Dawood: My visit here went great! Sangeeta Singh was very helpful. Coming back to this location again.
Stevo Shaya: They closed my account because I deposited a check for 39k . Like really . Customers always right but not with Bank of America.They can’t tell me what was the reason.But they told me to go somewhere else .It’s ok , I made sure they lost bunch of business.I convinced all my family friends to close their account and they did 😊 now I’m happy
Ali Algawwam: Amazing customer service
lenny yono: By far the worst bank in the state of Michigan lazy staff even lazier management I waited in line for 48 minutes eight staff members were there only two were working the teller get it together this is a Bank not a lemonade stand !
MICHAEL H. NGUYEN: need to hire more staffs. no walk-in services as of 06/16/2022
Streetz A: Beware of discrimination and profiling. No matter if you have all your info/paperwork in order they will 3rd degree you the whole time. Doesn’t matter what your profession may be, they are rude and difficult. Nina and Antwone especially. Find a different branch if you can.
Ivan Shangi: After waiting for 15 minutes to do a wire transfer oh we’re sorry the machine is down there just too lazy not to do their job
Michelle Pyle: Bank closes 4 pm which is RIDICULOUS but at 3:40 pm the manager pulls 1 of the 2 tellers and starts counting down her till. THERE IS 11 PEOPLE IN LINE at this point!!!! Now there is 14 people and it's 3:50 pm. I've been standing in line since 3:25 pm and there is still 4 people in front of me. I understand about being short handed but there were 3 employees behind the counter 15 minutes ago. OH LOOK AT THAT IT'S 3:53 and THE MANAGER JUST LEFT FOR THE DAY!!!!!! I can't wait until my employer switches banks it's in the process as we speak because having to wait over 40 + minutes in line just to make a deposit for work is uncalled for!!!!!
Raham: If you dont have life or if you have a lot of time to waste then come to this location.
Zbyszko P: Needed to convert a small amount of foreign currency so I checked the website which stated I can do this at this branch. I drive over during lunch and go inside. After getting to the teller the nice lady tells me that she cannot do it and I have to see someone at one of the desks (fine). Walks me over to a chair and tells me to wait for the lady helping another customer to finish (fine). After waiting around 15 minutes the manager comes over and tells me I need to make an appointment because they're swamped (not fine because I was told they'd do it and asked to wait, which I patiently did.) I wasted over 30 minutes + gas for something that any currency exchange counter at the airport can do in about 120 seconds and still didn't get it done. Supposedly I'm a "premium customer" I'll be moving my money elsewhere.
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5. Citizens Bank - Sterling Heights
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· 10 reviews
2225 18 Mile Rd, Sterling Heights, MI 48314
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David D: I stopped by on a Tuesday at 2:30 pm to withdraw money. It only took 5 minutes for the associate to call me although there were four people ahead of me and that’s because they seem to run the bank efficiently. Two bankers were also available. The bank also has drive-thru. Associate was friendly.
586 855 1111 Home Inspection: Citizen bank; Its the worst bank I deal with it . I'm going to move my business to different financial service "bank", , A branch manager there are not helpful, neither service.
Doug: No service without an appointment and website won't create appointments.
G Mand: Great service, great staff. Very convenient.
alicia asker: This is my favorite location by far. I own a business and put my deposit in the overnight box and they get in early and work on those deposits before 9am. I appreciate them!
Brenda Usler: I personally just do pick-up right now. The set-up is nice & its efficient. Never wait long @ all & all employees have been polite, careful, & personable.
Private Matters: As a 16 year banking and mortgage customer, I would feel better about continuing my relationship if there were 60 day notice when branches start closing around me.
Joshua Rhines: If they would have told me it takes 3 weeks to clear a payroll check. I would have told them to get f#&@ed instead of opening a account. Never have I waited 3 weeks to get a check to clear anywhere.
Lonnie Freiburger: Why did I wait 30 minutes for a notary?! The notary was walking past my and stated another 10 minutes. Why not just sign it!
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6. Bank of America (with Drive-thru ATM) - Sterling Heights
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· 53 reviews
40950 Van Dyke Ave, Sterling Heights, MI 48313
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Douglas Hodges: Just the worst experience. Waited for over a half hour to change my PIN number. Ended up leaving without having it changed. Woman insisted I could change it on my phone, even though I had already tried everything. Never using this branch again.
Taghreed Shamoon: If I could put a zero stars I would. Most of the staff are Karen that won't listen to what you have to say. They don't help you, and when you ask for help they need manager who is never there. I have came here many times and there is never manager so nobody can get help. Worst costumer service.
Sami Adam: bad experience they lost my money 1507$ and when i call BOA they said your card is blocked and my account is not on my app !!!! i need my money to pay bills
Ryan Law: Had my debit card details swiped after using the outside ATM on Monday October 17th 2022 morning 5 AM, was hit with 1600$ in fraudulent charges. That I had to dispute and now waiting on resolution...
Indrit Sufa: BAD EXPERIENCE!Will never go there again!Went there today for a notary and one from the personal bankers welcomed me very well and said Yes we can do it and a Lady who works there Sydney or Cindy who seems to be the person who have the notary acted un normal and said no I might have appointments and I said well I can wait! Again she said no without knowing if she has appointments or not not even looking if she does or not!I hope she will retire soon from that bank, she will make a bad name for that branch!I have a personal account and business at BOA, this was a very bad experience at this bank.
Zeeks A: Great experience here Cindy is a great relationship manager. Best experience at a Bank of America so far thank you
Thomas Trudel: Closed Saturdays with only access to 1 ATM. Should invest in more since all your workers push customers to use the ATM for everything.
B Lockwood: Brutal. ATM IS BROKEN. Don’t come to this branch. The company has no intention of fixing it. If you deposit more than one check or one bill it spits it out. If you’re lucky it will be windy 👎
Kathy O'Neill: Took my 92 year old dad who has Stage IV Melanoma Cancer for an appointment to withdraw his money from his "inactive" account. He had received a letter the day before from Bank of America stating that his account had been inactive and it was possible that his funds would go to the state as abandoned funds. My mother's social security check was diverted from deposit in Bank of America to Chase Bank in Sep 2021 in an effort to consolidate accounts. I guess this was not acceptable to Bank of America. We decided to withdraw my dad's $100,000 and close the account. The bank rep told us we needed to sign a form that would be submitted to the corporate office in order to reinstate his account before we could withdraw his money. This process would take five business days. I looked this up online and it should only take one business day for the account to be reinstated after a request has been made. This branch treats the elderly abhorrently and should be put out of business! My dad limped out of the bank with the aide of his walker, and it just broke my heart. Shame on these people!
Shaheed Aldarraji: My favorite bankThe staff and management are very good at customer service
ranya najjar: I recommend Change some of the staff this branch new managementso many people have issues this branch is closed and the issue covet it is a extremely a lie and excuses and most bank of America it’s closed sick issues even onlin service it’s horrible no one call back
Krista Lay: So my 72 yr old mother went on Friday December 17th to withdraw from our joint account. She went to this location because the other two branch locations were closed she tried to go to. Random closures at random locations have been ongoing thing since covid. So the bank teller says she needs more than one piece of ID for a withdrawal, last time I checked when you have a huge amount of money in the bank and have your driver's license with your picture on it it should suffice. My mom even gave the amount of money that was in the account to them. She talked to a bank manager the manager said we need two more forms of ID. How does one have three pieces of ID on them especially when they're 72 years old. My mom got flustered and left without her money. Bank of America is holding our money hostage because my mom couldn't produce another form of ID. She literally has one credit card, she pays cash for everything. Her mortgage is through Bank of America along with her bank accounts. I'm working on convincing her to change over to a credit union that I belong to. If I could give zero stars I would, despicable people. Shame on trading seniors this way
Ashley Walker: This is the worst bank of America branch I have ever been to. I tried to come in to change my last name because I got married, they told me I need an appointment. Okay whatever no big deal. Well fast forward to a week later I come in they tell me I don’t have an appointment but will “take care of me anyways.” One of the tellers even said she recognized me. Then to find out I can’t even change my name without my mother and husband there because I have them on my account. Even though they have no access to any debit/credit cards. My husband banks with Chase and they were able to add me to the account without me even present. Bank of America has just really gone down hill. They make it impossible to do anything. I will not be making another appointment- I will be switching to my husbands bank! So good job Bank of America you just lost a customer of 26 years. This is probably for the better considering all of their locations are randomly closing…. They are slowly going out of business and I can’t say I’m shocked! :)
aidin ilyas: If I could give zero start to this location I will do because they are very lazy employee and what I asked them for they said we don’t do👎👎👎
mario marogy: I was at this banck this morning it took little bit longer but they were very helpful especially ( violets ) I don't know why some people complain there is a process they go through sometime it takes longer
Bradley Leyten: This branch is one of the only within 20 miles. I went inside to make a large cash deposit. The teller rather than help me with the deposit simply tells me to use the ATM. The reason I went in was to help keep the tellers employed by requiring their assistance. I know how to use the ATM, but if that's how you want it, fine I'll help a machine eliminate your job.
Fadi Philp: Always the ATM machine not working
Jessica Easterly: Any time you need help with anything, they are quick to transfer you to customer service. Never want to do their actual job. Always playing run around with them.
David Young: This ATM is down more and more. 4 times in the past 2 months I went to make a cash deposit at the ATM and it says cash deposit temporarily unavailable. This bank cares so little that they can not even empty the money out. Try to call to report it and says to call back during buisness hours. What a joke.
Ali Bakir: Could've been better
rami yousif: Worst branch for back of America!!This is the third time for me going there and the experience is just garbage... These employees have the worst attitude and so disrespectful..I would rather go to an ATM than deal with their unprofessional attitude...I wish ATMs could do everything,,, but I'm sure soon everything will be automated and those employees will be sent home for good!!!
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7. Citizens Bank - Sterling Heights
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· 9 reviews
2270 16 Mile Rd, Sterling Heights, MI 48310, United States
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Brandy Sculthorpe: Not only did the outdoor ATM freeze, with no option to cancel, butwhen I called the location to get help (not wanting to leave an open transaction on the ATM), I was put on hold for 5 minutes and then hung up on.
Nickol Best: They are also so nice and helpful. A great banking experience all around. Even their app is fab. Way better than Chase was
T Tn: The blonde long hair girl should get fire, rude staff. She yelled at the customers. Only shibly is the sweetest staff there.
Elektracorps Green world: Not good for small business . They pretend they don't know you .moving to chase .
Ahmad Alhaik: I don't know where they chose the staff in this place. The manager and the staff are very, very rude. They caused me a lot of problems and troubles. The whole staff should be changed because they don't know anything. I wrote a check and it was lost by them. People are not a game to be messed with
Baraa Hashim: Very rude people and they don't do anything when I have some problems they just say we can't see that , we don't know
Travis Alias: 5/5 stars. Amazing service. They want out of their way to help me with their login. They didnt rush at all. Really appreciate you guys, Citizens Bank on metro pkway! Thanks again.
Danimator 90: Very kind and caring staff
Gabe Johnson: A horrible place to do business!Unfriendly cashier's & extremely long wait!
Edna: Our credit union next door ATM wasn't working I hope our CU dosnt charge us.
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8. Huntington Bank - Sterling Heights
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· 37 reviews
2229 Metro Parkway, Sterling Heights, MI 48310, United States
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9. Citizens Bank - Sterling Heights
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· 16 reviews
36836 Van Dyke Ave, Sterling Heights, MI 48312
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10. Huntington Bank - Utica
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· 17 reviews
44500 Van Dyke Ave, Sterling Heights, MI 48314
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11. Fifth Third Bank & ATM - Sterling Heights
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· 17 reviews
41122 Ryan Rd, Sterling Heights, MI 48314, United States
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12. Huntington Bank - Sterling Heights
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· 7 reviews
40770 Dequindre Rd, Sterling Heights, MI 48310
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13. Bank of America (with Drive-thru ATM) - Sterling Heights
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· 32 reviews
44100 Schoenherr Rd, Sterling Heights, MI 48313, United States
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14. Fifth Third Bank & ATM - Sterling Heights
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· 9 reviews
11555 16 Mile Rd, Sterling Heights, MI 48312
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15. Bank of America Private Bank - Troy
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· 2 reviews
2600 W Big Beaver Rd Suite 205, Troy, MI 48084
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