Best Mercedes-Benz Dealer Warren Near Me

Taras H: The dealership is good, but I give three stars only to the spare parts department, because if you bought the wrong spare part or extra, you will not be refunded in full your money,their 35% commission is a lot, that is, you bought a spare part from them for $1000, it does not suit you pay them back but only get $650back 🤯

Tyler Wallace: Quick efficient work nice shop

Blaze: First time here, but the service and courtesy lounge and waiting areas are sublime. Snacks and chilled water while you wait..Televisions and a business center for emergent work affairs. Then there's the Mercedes wear so you can shop while you wait also. So far so good and it is not a far drive for me either and that's a plus!

Darnell Barton: Steve Bolton was the reason we even went to this dealership. He was great! He helped us from beginning to end. Great guy and great dealership!

Kendal Glotzbach: I recently had an issue with my 2500 Freightliner and stopped in to see if the Service Team at Mercedes-Benz of St. Clair Shores can help and they did exactly that. Jarad and Tony worked it into their schedule and got me back on the road in less than 2 hours! I will be brining my Freightliner here for service moving forward and would highly recommend them! I truly appreciate the excellent service in a world that has seem to forgotten what that is! Thank you Jarad & Tony!

brianna douglas: Steven and Raz were a great big help to me purchasing my first Benz! They made the experience feel special and comfortable from the moment I walked in thank you so much highly recommend!

Jian Wang: Had a great experience with Steven from the sales team. Great customer service!

candice mccolor: On March 24, 2020 my best friend, my father passed from Covid 19. My father was always by my side at dealerships to make sure I had the best deals. So, when I nervously and broken hearted walked into the Mercedes Benz of St. Clair Shores alone I was sure I would get the worst deal there was. On first encounter I met Alan who was so kind and caring. I expressed to him that I was nervous and that my father had recently passed and he was always with me when I purchased cars. I asked Alan if he had any children and if so please think of me as his child alone without him for the first time trying to make this purchase. He looked at me in my eyes and said Candice you are my daughter as well. Alan talked me through every process, went through every car, and helped me to chose the perfect car for me. I walked out of the dealership with best deal there was, a 2021 GLA 250 lease for under $350/ a month. Every time I walked into the dealership from there on I felt like family. Fast forward to November/December 2022 it was time to turn my lease in. Alan (who I could see was visibly under the weather) and I sat to build my next car. Alan explained to me that because of the economy that the deals aren’t as good but he was going to try to his best to give me another great deal. As we were building the car the computer seemed to be moving slow but that didn’t stop us. We talked and laughed and built my dream car to purchase. February 2023 I received a call from Alan telling me that my dream car had arrived. When I walked into the dealership I was greet with so many smiling friendly faces with my car under a beautiful red covering. I was so excited and in tears of joy at the unveiling that I hastily signed the papers without taking note of all the things that weren’t on my car like I ordered and a light was malfunctioning. I didn’t noticed until I was getting into the car to drive away. Within that week I returned to Alan in tears and visibly upset that the this wasn’t the car I ordered. Alan assured me that he was going to do his best to make it right. A day later the General Manager Mike reached out to me to address my concerns and assured me that it will be fixed. The next day Alan called me to inform me that were working on a grand plan. The third day Raz (Sales Manager) called me to inform me that they had found a car that would be perfect for me and I that can come in when I was ready to discuss my options. When I arrived to the dealership I was greeted with so many friendly faces and hugs. Alan, Raz, and Mike all apologized for the inconvenience and made me feel like family again. They showed me this beautiful car with everything I wanted plus more. They explained to me the wonderful deal that Charles (Financial Service Manager) worked out for me. I was so elated with joy that I was getting my dream car with no hassle and no extra money down. I am so grateful for the quick actions of Mike, Raz, Charles, and Alan. We don’t know how the other car came with so many missing things that I ordered. Maybe a human mistake, but no human is perfect. Maybe it was a computer glitch. Whatever it was it doesn’t matter. My new extend family Mike, Raz, Charles, and Alan came through and was able to fix all that was wrong. I will forever continue to purchase from Mercedes Benz of St. Clair Shores.

Terence Hampton: Steven Bolton & raz treated me like family! The best in the business go see them!

Asia Davis: Apparently you have to purchase two keys at THIS Benz dealership but any other dealership you can replace just one. Management sucks help yourself and go to Bloomfield Hills.

Charmisha Snyder: Didn't have what we were looking for but they tried their best but weren't able to make a deal on what was available.

L B: First, shoutout to the team at Mercedes Benz of St Claire Shores. Charles, Andre, and Raz were all great, very friendly, and very helpful!More importantly, my sales person Steven Bolton was phenomenal. From start to finish he helped me find the right vehicle and made sure I got the true luxury purchasing experience! He was very open and honest about all factors involved (as was the team as a whole). He definitely values the customer more than just rushing them to simply buy a car. I would dare say that he is by far the BEST car salesperson I’ve ever dealt with(no exaggeration) and definitely made feel as though I was being welcomed into a “family” of luxury car owners(Mercedes nonetheless). I definitely recommend this dealership and him as a sales rep especially! Thank you and the rest of the team for helping to make my first luxury purchase (C300) a seamless one!

T Huui: Walked in to get a service done for a Benz that I currently own. After a few minutes or so I get a bit anxious. No one has even looked up to greet me. “That’s usually a deal breaker” for me. As I’m walking out Steven Bolton hopped right up, greeted me with a smile as big as those car notes in there. 😂😂😂 anyway, he assisted to my needs and in a timely manner. Y’all, I didn’t get my car serviced. 🗣 I GOT A NEW BENZ… 2023His customer service skills are TOP TEIR. Which is what I’d expect walking into the Benz dealership. I’ve Been visiting this location and few years now. This was truly my very first pleasant visit. He made it such a smooth transition. We need people like him around. He even showed me cars he and I both knew I couldn’t afford but he still took the time to tell me about it. 😂😂

Mahmoud Alshawabkeh: Service department sucks . Unprofessional,As of today 1/16/2023 haven't received my return money back from the parts department which was all the way back in November. ThievesReply :I did reach out, not one or twice but 4 times with them taking a message for a manager who never called me back.

Shannon Holmes: Service was great! Tony was very attentive and responsive! Thank you, Tony, for a great experience.

AC Derra: Great service! Anthony Griffin really made me feel home. Will be returning soon. Excellent service and staff!

Rhonda Merritt: I didn't purchase my mercedes here but, I'm always welcomed, this is the only place it gets serviced. never had a problem afterwards. This place is very busy, need to most likely drop off vehicle or schedule ahead..

Glenn Betrus: I had a flaw in my dashboard. The dealership ordered a new dashboard and changed it flawlessly. Looks perfect!!! I couldn’t be happier!

Adam: Having owned a Sprinter for 7 years and working nationally I’ve rolled into a few dealers for service work. Let me start by telling you this is the worst one yet.This was a recall service so I scheduled it 3 weeks in advance. It all started out good but the service rep I was assigned was suspiciously surprised by how non-hostile I was. Boy, what a reveal because these folks really tested my patience after that.December is my slow month at work but I still took a half day off to roll the van into the shop. No problems so far. Everyone was nice and I got out of there in about 40 minutes despite not getting a loaner. Whatever, I’ve never been extended this courtesy at any other dealers.One and a half weeks later I called to check on the status of the service and left a beginning of day AND end of day message with my service rep. No response. Next day I called and just asked for service. After waiting fifteen minutes I was told: ready next week.Long short: told 3 times that it would be ready next week, indifferent manager who told me that some Sprinter customers wait up to SIX MONTHS FOR SERVICE, completely incompetent service rep and no repairs. To add insult to injury I was approached by a sales person while waiting for my van to be pulled around from service (without any service done after 3 weeks).ONE HUNDRED PERCENT AVOID THIS DEALERSHIP!!!!!!

Ron S: This place is great. They try there best to find warranty issues to solve problems on your vehicle without getting charged for the repair. It took them a bit to get all the paper work together, but once they did. All repairs were free of charge because of the hard working service manager Jason. He went out of his way and researched the problem that was occurring on my vehicle, and found out there was recall and warranty. Lots of others would've cared less. So for that I give you guys a big thank you. Appreciate honest people. 🙏

Simon Dedvukaj: Best dealer, great experience, trade in price was nice new Shelby gt500

Brian rogers: Great to work with, and patient. No heavy sales pitch. Honest = great!

Claudia Willemsberg: Last week I found online a car I had been looking for. I walked in and despite it being parked in the far back of the building - Gordon and his team moved cars around and got it out from the back of the building with a smile on their faces.Test drove this immaculate car - and came back and bought the car. No PRESSURE SALES HERE ! Gordon was fantastic to deal with and made it a seamless transition from my trade in to my new to me - BMW X3. The process took less than 1.5 hours. True professionals offering quality cars. I highly recommend doing business with them and especially with Gordon. Top notch business and buying experience. 👍🏻

Michael Zawojsky: Prime Motorz is a great dealership! They were fantastic throughout the entire process. Very professional, helpful, and polite. Awesome buying experience!

Aidan Stachowicz: Gordon Jones my guy helped me out so much always kept me updated made things super easy when I picked up a 2018 Audi S5 he’s amazing love it!

Jeffrey Hanson: Great people. Gordon was great and patient. 12/10

VeryBlessed Bosslady: Prime Motorsz is amazing! Recommend this auto dealership to anyone who is looking to be treated like royalty, they only have the best of the best to offer and their customer service is outstanding.,My sales rep Gordon helped personalize my package to fit my needs simplifying the process. I drove away in my new vehicle very satisfied, excited & stress-free thank you Prime Motorz!

David G: Thanks to Vinny for a flawless transaction. I love my new ride. Came a long way and battled MI weather to get to Prime but it was well worth it. Car was clean, as described. No nonsense. In and out. If you see something you like, get there quickly with cash in hand as they have a big following. Their shop is super clean with an amazing inventory of used cars I can’t afford, but enjoyed the car show.

Allen Carlisha: Wonderful service from Gordon! Will be recommending anyone else to him for sure.

Christopher Jones: Found a vehicle I was searching for advertised from Prime Motorz. Emailed them and received an immediate response from Gordon. Set up a test drive appointment over the phone and must say was the easiest car buying experience ever. Vehicle was described exactly the way it was when I got there. Gordon got me a competitive interest rate and drove home my truck all in an hour. I will refer my fam and friends.

Luke Yakuber: Gordon was great to work with. He made the car buying experience easy and enjoyable. He provided great service.

Jonathan Shamoun: Worked with Shawn, great guy and made everything simple and quick. Has a lot of inventory and amazing guy to work with. Will be coming back for my next car.

Lauren B: Prime Motorz was great from the moment I walked through the door until I was driving off of the lot with my new car.I know that I purchased a quality SUV after my Land Rover inspection came back with a great bill of health. I will buy all of my cars from Prime Motorz!

James Scott: Shant and Gordon were incredibly helpful and patient. I purchased a Jeep last week and they assisted with registering the car as well as cross-country shipment as I live out of state. They did a great job and the entire process was smooth.

Álvaro Bravo: Contacted them on a Monday EoD. By Saturday, I had received my car in Miami (1,100 miles away). Process was smooth with clear communication! Could not be any happier with my experience

George Nikollaj: I have bought a few cars from Prime Motorz. Every purchase experience was better than the last. Shant, Gordan, Vinnie & Sally are AMAZING. They are all very respectful and always offer coffee/tea or water. They make it easy to buy a car from them. At every pickup/delivery, the cars were in pristine and extremely clean condition. Highly recommend giving them a chance.

Robert Winston: Excellent customer service! Taking a chance and coming to this place has changed my life. Couldn't be happier with the service the vehicle and the free hat!! Thanks Gordon 👍👍

Mark Hurt: Great dealership! Great car selection! I’ve purchased two vehicles from prime motorz Go see Gordon or vinnie you won’t be disappointed.

Tom C: Buyers beware!!I purchased my car from Prime motorz in late September, sight unseen. The sales guy Gordon assured me there were no issues with the car other than a couple minor aesthetic issues. The car gets shipped enclosed to me and I take it to the dealership to get routine maintenance and oil change only to find there’s a lot of problems. The air suspension need to be replaced, the brakes are less than 1mm to the point I even had to replace the rotors. Supercharger knocks. Tires soon and the list goes on. I took the car to 3 different car shops and dealership and all came back the same, hence why I waited to post a negative review. I call up prime motors and they put the blame on shipping..Didn’t know my brakes can be worn during transportation. Not only does Prime Motorz lie about the condition of the car, they don’t even check it. I even had the previous owners paper work with their information in the glove compartment . It was CARVANA TITLE..DO NOT BE FOOLED BY THE REVIEWS ON HERE.I have all service paper quotes and text messages from Gordon to back my review.

Jason Elliott: Vinny took good care of me. Excellent customer service. Answered all my questions. And got my car shipped right to me. I would buy from them again.

Ansam Yaldah: Best customer service! If you have an early return on your lease call Farrah and she’ll free you of your payments and even get equity out of your car!!

Farrah Bahoo: Highly recommend this dealer, especially if you’re looking for the most hard to find vehicle.

Ljeza Nikprelaj: Very professionalOn point, and I will do business with them again. thank you very much. It’s been a pleasure working with you guys.

Joseph Hric: About a year ago I leased a Lincoln and wasn't happy in it. I couldn't fathom driving it 2 more years... I ended up seeing an Instagram ad and was a little nervous just because it seemed too good to be true. I texted the number, and it was truly smooth sailing from there. Yousif was a HUGE help and made me feel 100% comfortable during the entire process. I can't thank him enough for all of his help. If you are looking to end your lease early look no further than empire auto.

876 Trucking: Awesome cars

Ed Belea: Yousef took great care of my family. People tend to take advantage of foreigners and their language barriers. Yousef was very nice and explained the whole process very nicely. If you don’t want to get taken advantage of, go to Empire. I will definitely be buying from Empire in the future.

Adrienne: Talk on the phone for hours with one sales rep((black guy)) with the promise to walk out with a car I told him that I could not afford to come up there and not get a car I also tell him I did not have any money I had two cars that I was willing to trade in one was Lexus and one was a Saturn(( both drivable)) he promised that I will walk out with a car got there talk to another salesperson( ( Something but not a white guy)) I'm guessing he was over the sales rep that I talked to on the phone that sales rep called Credit Acceptance and they were going to take the two trade-ins no money down he called himself calling a different finance company and I guess they told him which he told me that I had to give them $472 right then and 2 weeks later that I would have to give them another $472 first off you pay a car note once a month not every 2 weeks second off he was talking as if he was about to get blood up out of turnip like he was trying to talk me out of something which did not happen all he did was waste my time he was a clear waste of my space because he didn't get nothing out of it but look at me in my face lying I would never go to that car company again I don't care if I had the money to put down . I would never go there again and I would not refer them to no one go to RiteWay if you need a car

Constantin Raduca: Very nice place for shopping cars

Mario Licaj: If you are looking for a place to return your lease THIS IS THE PLACE. Mike has helped me and a lot of my friends return their leases. Not only return our cars, but we ended up getting money in our pockets as well. Their car collection is very unique. If your looking for a specific high end vehicle Mike has it. Thank you for your amazing service. I’ll keep recommending everyone to you, because is hard finding honest people nowadays.

ash ishak: Fast quick and easy transaction. Highly recommend

John Burnsfield: Mike and his staff made selling my vehicle super easy from begining to end. They even came and picked it up from my house! Could not have had a better experience. Will definitely do business with them in the future!

Donovan Mansour: Perfect place to turn in your lease! Was able to put some money back in my pockets because of them. Mike made the whole process simple! All in all super friendly staff, great communication and speedy responses to all my questions. Would definitely recommend to any of my friends and family!

George Lis: Hands down #1 place to return your lease and find very exclusive high end cars for sale and a solid price.

Megan Henahan: Very professional and Honest. Easy to work and very happy.

Aliana Bony: Mike was so nice and very quick he’s a cutie pie I’ll always do business with him and his manager Yousif was very polite and helpful and Simon helped me clean out my car best place to go to

Anthony Babbie: I sold my lease to Empire before it went back, so instead of making $0 and turning it in, I made quite a large return for my car. Don’t make $0… talk to Empire first!

Amanda Karana: Best selection of luxury cars!! I highly recommend. Service is always exceptional!

Mario Petrous: I have brought all of my lease returns to Mike! They have taken tremendous care of my family and myself for over a year! This is the best place to go! They will put $ in your pockets ! I have also recently bought a Mercedes S class for a great price from him with this crazy market he was still able to give me a hell of a deal! 100% recommended !

Beth Bugg: Nice personnel and cars/trucks

John Toto: Came in looking for a vehicle and the owner was great. Amazing group of people here!

James Labrie: I recommend Brandon becks for your service needs very transparent and helpful and customer service was on point. I called in about a few questions got all of my answers in and help that I needEd I appreciate you Brandon you’re the man.

Charles Knazze: I took my car to Mercedes of Bloomfield because it was shaking at high speed and with sudden stops. They put it on the diagnostic and said nothing was wrong. After I requested that they road test it, they found the rotors were a problem. They replaced the rotors under warranty. Then they discovered another problem and claimed it would cost $3,600 to fix. Alex Johnson was the advisor. I strongly protested and asked them to put it back together so I could get a second opinion. After taking the car to another certified mechanic, they test drove it and put it on a hoist and concluded that several bolts on the lower controls had not been tightened by Mercedes and that presented a dangerous situation for driving it. They then tightened the bolts to fix the problem, drove the car to test it and the car ran perfectly. They then charged $100 for the problem that Mercedes was going to charge $3,600 for. I was also not given the opportunity to complete a survey. The technicians at Benz are either incompetent or completely untrustworthy.

Queen313: This dealership DISCRIMINATES and would not sell us or TEST DRIVE a Mercedes even after we offered to purchase in full. The THING that works there named Tina L. I believe that's its name with the TRASHY weave was very NASTY and demeanor was UNPLEASANT from the time my fiance and I walked in. I work in a hospital and he's a musician the thing Tina eyeballed us up and down, no eye contact, no welcoming greeting from ANY of the staff. We felt UNCOMFORTABLE and will not be back and my fiance knows a lot of people we are definitely SPREADING THE NEWS about how displeasing this dealership is!!

Kirti Sharon Blessy Gedela: I am a brand new owner of a Mercedes and was very happy with the service I received at the Bloomfield Hills dealership. Steve Chartier and Alan Yaroch were great helps to me during this very important process and made every step easy and comfortable. I appreciate the great service and attention to detail in my purchase and can’t recommend Steve, Alan, and this dealership enough. Thank you again!

Mark Segel: Just bought a new 2023GLB at this dealership.My sales person Steve CHARTIERHas been the best sales person I have ever had in my multiple car buying experience.In addition, I recommend spending a half an hour with the tech guru Alan who took me through the entire car, so that I understand all of the high-tech features.When in doubt, just say hey Mercedes, I need help and she is also wonderful

Harold Rhodes: Brain said he would do whatever he could to make us happy and he definitely delivered on his promise.

sam smbturner@hotmail.com: One of the managers Gregory Swanson said to me and I quote if you don’t like our customer service go somewhere else .

Yousif Gargees: I’m pleased to say that mercedes Benz of Bloomfiled is by far the best Mercedes dealership in Michigan . Service department is amazing. The service advisor Ron ( great customer service) .Thank you mercedes Benz of Bloomfiled

Travis Roberts: The customer service received by Tyna Lyle was exceptional. She is very polite, kind and makes us feel very comfortable.

Amy Eapen: I initially had great experience with the sales department. However, by interactions with the service department has been very poor. On my last occasion, I had brought safety concerns with my car moving while in park and off, the servicer I worked with, Alex Johnson, dismissed and told me that nothing was wrong with the car. He did this prior to actually having the car looked at, and when I asked if he wanted to see details my app gave and whether he had looked at the brakes, he said “no, but I am just telling you we won’t find anything.” He then proceeded to not let me know my car was ready an hour later, and when I asked if he had news he said nothing was wrong and that I should take a video next time. I asked how the video would help since I could not see how it would be safe for me to take a video of the car moving with no one to control it, he didn’t have a good answer. I also told him I had alerts on my app that showed what happened, and he told me that he doesn’t want to see it, it won’t help. I mentioned I will take it to a different dealership and that he has not addressed my concerns and he said “go ahead.” He was very disrespectful, condescending and did not perform up to par for the dealership. My survey was also withheld even after I asked if I could have one sent as it always is to write a review.

Ajit Asirvatham: Very pleasant car buying experience. Tina was professional and provided transparent communication throughout the process. She was also diligent in tracking down some accessories after the sale. Highly recommend Mercedes Benz Bloomfield.

Sean Seaman: Brian Berg made my process incredibly smooth and efficient! I would highly recommend him to anyone looking to purchase a vehicle.

Josh Dan: Hands down THE most pleasant experience I have had at any dealership. I had the pleasure of working with Brian. He was straightforward from the moment we got there. No games, no tricks. He is an honest man that wants the best for his clients and community.Brain said he would do whatever he could to make us happy and he definitely delivered on his promise.

Christine Marie Jamil: I worked with Brian Berg. I received exceptional service. He took the time to make sure I was comfortable and went the extra mile to do so. Extremely knowledgeable. I would recommend him to all my family and friends in a heartbeat. Thank you Brian!

Susan M.: My Mustang convertible was hit by a reckless white, male Athens High School student in Troy, Mi who drove off afterwards instead of stopping to check on me and my kids. I was looking at the SL Class Roadster as a replacement sports car but decided against it since car insurance went up. There is always the high risk of another Troy District student doing another hit and run, that it was not worth purchasing a $60,000 vehicle.

Yuliya Koval: From the moment you walk into the dealership, you feel wholesome, with your thoughts, allowed to explore, enjoy, and gradually move onto what you like. That is how it was for me at the Bloomfield Hills Mercedes Benz. I have originally contacted this location with the goal to test drive a vehicle over the weekend. I was contacted back within a day by Brian Berg, who has explained the options available and invited me for a test drive. I have driven two vehicles that I have seen online and originally came for, but neither of them quite made it to my liking. Then, Brian has worked with one of his managers and brought out a vehicle that has immediately captured my attention and I couldn't let it go. We have looked at my current car that needed to be traded in and needed to come up with a realistic scenario that would make the purchase of this GLC a reality.After several conversations and persistent and very polite negotiations, Brian was able to get to the amount on the trade value that has allowed me to purchase this car of my dream. I am sitting here today, waiting to be connected to the apps, and wanted to immediately write this review to providethe feedback of my experience as I am getting ready to drive this car. It is special. The signing process was smooth and was performed on the large DocuPad. Fast and easy. The best surprise of all times was us coming out to the garage and seeing our car completely polished and waxed , my name on the front window, and a bright red bow on the hood.Brian has gone to the extence of purchasing our weather mats or us. Imagine that! So, I have nothing but sheer white glove experience here. Amazing! Everyone whom I have been dealing with here has been very nice and interested in me as a client. Thank you Mercedes Benz Bloomfield Hills for making my dream come true today. Looking forward to the comfortable driving.

balaji rengarajan: Mercedes Bloomfield has the best cars and best deals in all of Michigan. Brian Berg was an excellent sales associate. He helped a lot with finding the perfect car i wanted and getting me the deal i wanted. 100% would recommend.

Gabriel Vasile: If I could put zero stars, I would. I put a deposit on a Mercedes EQS 530 in the end of October 2021 and November 2022 the dealership told me I had to wait another 6 months until I will see my car. I am very disappointed with this dealership, especially after I spoke with the manager and he told me that the Mercedes factory would not release any 2023 cars. This was a lie as I found the same EQS 580 at the Mercedes Benz of Akron for sale which I ended up buying. I will never be back at this dealership. I was aware of the bad reputation this dealership has but wanted to give it a chance. This was a terrible mistake and I would never recommend this dealership to anyone.

Bernadette H: Power locks worked when I brought it in. Now they don't. And you expect me to pay $1100 for what you broke?! 🚨🚨🚨🚨🚨🚨🚨🚨

Allen Chika: I’ve been to this dealership several times and always have the same issues. My most recent one, I showed up to drop off my car per my appointment, it sat there all day and they called me at the end of the day to tell me they didn’t get to it and I should bring it back the following day. I call the following day and was told to bring it back 10 days later. I take it in 10 days later and they give me a dirty loaner (pictures attached). They promise my car the next day and don’t even communicate with me that it’s not completed, I have to call to check the status, “oh the part didn’t come in”. Come on guys, you’re a Mercedes dealership in Bloomfield hills not a two bay shop in a corner gas station.

Wayne's Wonder: I love my car... First Subaru and don't want anything else. There guys were very nice and paper work was a dream.

Clarice Hicks: Nice, efficient, and very patient! Excellent customer service! Thanks Chris!

TJ Stucky: Great guy with the best cars i bought a Bentley and i love it

Chelsea Holbrook: Had a great first car buying experience here. Chris S did a wonderful job! He returned my calls very quickly, answered any and all questions I had, and was overall a very pleasant person to deal with. The listing was completely accurate, and the car was clean and ready to test drive when I stopped in. After that Chris was extremely helpful completing the process and I couldn’t be more happy with my vehicle. Great customer service, I will be recommending to all friends and family looking for a new car. Thank you Chris you rock!!!

Mohammed Alawadh (MD): Great staff great Vehicles

Jeffrey Randall: My experience working with Marty and Mike was great! I found exactly the car I wanted and was able to get the process done from start to finish within a day. Very glad I chose to buy from this dealer and love the excellent customer service. Highly recommended!

Shashi Mohan: Very good customer service and experience.

Anna Tucker: Great customer service! Sherri and the techs are all excellent!!!

Robert Lee: Excellent from start to finish. Completed work ahead of schedule and returned the vehicle in excellent condition. Everyone, including the driver who dove us home from the dealership, was knowledgable, courteous, and contributed greatly to the MB experience.

Kenny Morgan: Got me right in and out fast, found my information and their was no issue at all!

nancy haller: Thank you so much again Marty for all of your help with purchasing my first Mercedes. You made the entire process very easy and smoothly for me. I’m obsessed with my car, it’s beautiful and so perfect.

Aeijaz Bhagat: Well done, car is functioning well. Thanks for your efforts, really appreciate it.

Sandeep: I have been to the dealership twice over the last few years. Both time I have felt unwelcome and got the impression that the salesperson was not interested in answering any questions. The second time I was just handed the key and asked to check the car by myself. The salesperson was not around to show any features or answer questions. He was not even around when I went to return the key. Nobody offered a test drive. On top of that, he advised me that there is a wait for a lot of models, but I could get one sooner by paying over the MSRP. Overall, a very disappointing experience both times. I will not be returning.

Dave Avery: The staff at Mercedes Benz of Rochester Michigan is excellent and I will never go to a different dealership.

Waad Nadhir: Worked with Michael the last 10 months from order to car arrival. Shannon took care of all the paperwork--made it very easy. Showed me how the car works--but still learning some of the details of the EQS. Beautiful and easy to operate car. The voice control is the best I have come across.

Mohammad Karim: I was not asked to spend more though they said it may be needed at first, excellent customer friendly atmosphere with coffee, soda, chips etc, (though I was fasting for Ramadan),very friendly and each of them was contacting eyes with smile and silent smiley questions face if they could help. My representative was also five star.Thanks

NCDavMos: Corey is the the BEST

Hui Cha Devine: Corey he was service department very nice young man Corey he was very nice young man he understand me I understand him I’ve been there first time Rochester Hill today service I am highly recommend that place beautiful people working there even cashier he was smiling picking money$$$$$$ I was very pleased it’s going to be now on my place

Gerald Robinson: I simply responded to a recall notice - however, the dealership treated me as though I was special. Handled the recall notice, all employees were courteous & professional. I recommend Mercedes Benz of Rochester, Michigan

andrew: This is probably the worst ran Mercedes dealership I’ve been to. There has not been a single time I have came to this dealership and left on time they gave. Every single time I come they delay at least an hour and then they always try to get me out of a car wash and then that ends up taking another 30 minutes because they do it by hand, which you would think for Mercedes they would have a more efficient car washing service. They always seem understaffed, and not knowing what’s going on.

Lorraine McDonnell: All was fine!!! ___LMTDM

Dustin Sims: Being a federal agent, I thought they’d treat me with some kind of respect and dignity but instead I was disrespected and profiled for my age. I am a younger guy so they probably thought i was some dumb kid. I’ll be letting everyone at the office know not to go here.

Sue McCarthy: I had no appointment for my car and the battery was bad. I was able to get an appointment with the Rochester location. They were very kind and helpful.

Anu soni: Carrie was very helpful and provided wonderful service

Jon Morrison: The really worked fast to get our car back to us.

Andrea Frank: Let me tell you about the employee's at Car Zone Auto, we came in on Friday and Saturday morning we where back the get our SUV. The General Manager was so helpful. He told use everything about the car from A to Z. Up under the hood to the Carfax. And I can't forget about the ride we had with the receptionist. They we all very Professional.

Edward Willis: Best Experience they treat you like family made it easy and quick!!! Highly recommend…

Derek Schlittenhardt: These guys are awesome! Very welcoming and kind & my car couldn’t be better

Lando Croff: They are very nice and helpful

yousif kalasho: Easy and smooth process thank you carzone.

Mariknee Lowe: I would recommend this place they very respectful also look out for you on good quality cars

kiarra murphy: My name Tierra Murphy my experience It’s was amazing I got my new car and I love it they was so nice and helpful I well tell everybody about Carzone

Naeem Abid: It was a very good and smooth experience. recommend to anyone who needs a car

Toni Smith: Sold jeep for what we were asking for

A. Ikahn Dozier: Just recently got a car from here. The staff was very accommodating and open about everything. I’m happy with my vehicle and definitely highly recommend shopping here for your next vehicle.

Sherita Sears: they where awesome i recommend them to anyone that’s looking for a vehicle 🚗

Dia Diamond: I love carzone auto group! They were so nice & welcoming. I love my vehicle. I am telling everyone to come here!

Melina Harris: This is a nice car lot excellent customer service everyone is friendly. They have quality used cars. I recommend them to everyone.

Chrystol Collier: Purchase a 2014 equinox at Carzone what a great experience. Leila was so sweet ! had a issue with my heat the first week the boss man Marjuan jumped right on it on it took care of the bill and made sure I was straight . Thanks Carzone I most definitely will be doing business with your team again . Hands Down the best customer service ❤️❤️❤️❤️

Cat Mom: Love my van I bought from them. A very smooth easy process. The only reason I gave it a four star, was because the prices they list are for cash only. When you finance it's a little bit more. Gizelle was wonderful to work with. She explains all of the financing and the signing is easy..

Remon Yousef: very honest to buy car from them Thanks to the staff they were very nice and making buy a car very easy.

Paul: Very polite and helpful. No pressure. All the vehicles are clean and ready to go. An easy car buying experience I would highly recommend.

shabbir ahmad: I got my Camry from here excellent customer services

Daved Dawood: Bought a 2020 Jeep from them last month for the wife excellent customer service and hospitality.

Yousef Sawa: We’ve got two cars from car zone and had a great experience both times! We had the pleasure of working with Gezille!

Menzell Rowell: Aleisha Rue was AWESOME!!!! Got my baby into a 2020. We're family now!!!!😂😂🤣🤣

T Love: Sales consultant Jordan Ellis at the Warren Michigan was simply amazing, he was very patient, he understood my wants when going through the purchase process, he was very knowledgeable, professional and made our process very easy. We will definitely recommend Mr. Jordan to anyone who is looking to purchase a vehicle....

kay pearl garner: Update on previous purchase. I was sold a car what seemed to be 100% ready for the road. Almost 3WEEKS into the purchase, car started making loud noises and started to shake….1000 bill!! Way to go enterprise!!

Michael Bussell: Fantastic customer service! The Sales team was amazing and far exceeded my expectations. They were very courteous and attentive to my needs. Highly recommended and will do business with them again in the future!

theresa sprague: The customer service at this location was excellent. Evan Butler did everything he could to make sure we walked out with a vehicle that night. I will definitely recommend to friends and family.

Arnette Hudson: Ok

Harvis Vanhorn: They had great service …. And it was a fast and simple same day ……

ediola pasha: The best sales man around asked for Evan Butler will do everything to help you with your choice of the car

Elizabeth Wiffen: I never ever ever everrr leave reviews but this time I had to it was only right. 5 stars is not enough for the AMAZING customer service I received. If you’re looking for a new car please come to this place and request CIEARA C. She was EXCEPTIONAL ! This is truly the profession for her. This amazing soul went above and beyond to make sure I purchased a car that was affordable for me and my child. I was stressed about not having a car and she got me approved in LESS THAN 24 hours. I’ve never met this woman a day in my life and I’ve never rented a car from this company a day in my life. She treated me like FAMILY. No matter how frustrated I was in the process she remain professional and loving. She made sure I was accommodated by delivering my car to my home at the exact time she said she would be there. She called me and followed up with me every time I asked her to, while taking care of other customers. And it was NO SURPRISE that James was just as amazing. He followed up with me on my appointments and made sure I was getting the great service I needed. They are both a dream team. I highly recommend coming to THIS location. They’re not trying to just take your money. They actively LISTEN to your needs and make your wants/needs a reality. I could go on for hours as to how great these two are, I know I’m missing something they did great lol but y’all get the point, go VISIT them now !!!!!!! Thank you CIEARA and James. Makes me happy to know there are still great people in the world who provide great customer service. I hope they own this dealership one day 💚

Anisha Jordan: I purchased my Range Roover from Ciera!! She provided me with excellent customer service!! Ciera was able to locate my vehicle and had its shipped in a timely manner!! She was so professional when completing my application process and providing me the best options for my loan!! I highly recommend you doing business with Ciera!!

Lashon Davis: You can buy a good car from here

Shy-Derial Hampton: I had a great experience today with Evan. He was very knowledgeable and patient. He took his time with showing and explaining my options. I would definitely recommend going to see him if you’re looking for a new vehicle!

Sriram Rajappan: Customer service was good! I appreciate it. Keep it up!

Carol Banks: Autum Harrington was great she made sure I got the car I wanted thank you so much I will recommend to all my friends. Thanks Carol Banks

Diamond Clemons: Evan was an amazing person/car salesman!!! He did a wonderful job with my deal I was honored to have his time, i’m very satisfied with the overall service of this whole Enterprise Branch! Thank you again Evan!!

Walter Waters: Yes it was a great experience and there is definitely great people and they will help you whatever you need help with

Lisa Hyler: Evan and team were excellent! No pushy salesman tricks and the best price for my vehicle!

Brianna Cheney: Thanks to the team in Warren for the best car buying experience! Big shoutout to Jordan, James, and Josh!!

Carla Shobe: Jordan is the best.I saved thousands, had some challenges and he was able to still get.me a cool set of wheels in spite of.Also, shout out to Aleisha for her help. They both are so kind.

Maisha Floyd: Evan helped me finally get into a car after an entire year of me looking and getting the run around from other dealerships. I loved his professionalism and how he worked with me to get me something I’d love and be comfortable in. I highly recommend anybody who comes here to go to Evan and I will be sending anybody I know here.

Myles Lockhart: Just wanted to recognize Paul T. for his great customer service. I stopped by on my way from work covered in mud and in my work wear. He treated me with complete respect, answering questions about the car I was looking at & had a great chat about my past experience owning a Mercedes. Thanks for being a true professional Paul.

Michael Haskett: I wish to say thank you first! The service was five star . Heather Blyk was very helpful and was spot on with time. Would recommend Overseas Motors Mercedes Benz for great service and great show room !!!

George Napier: Mr. Paul Twigg. A very professional sales consultant. He goes that extra mile to make sure that his client's are well taken care of. Thanks for all your assistance and professionalism.

Lesa: The Service Manager Lucas L is an amazing person. I went to buy AdBlue for my truck and he was the one that helped me he was helpful and friendly. I actually had booked my service appointment somewhere else but because of Lucas personally I canceled my other appointment and waited another 2 weeks at overseas motor.Thank you Lucas for being Kind,Warm,Friendly and Nice.

Thomas Z: The parts manager Mike is extremely rude and clearly doesn't appreciate the fact that the customers spend a lot of money to service their vehicles. Remember Mikey, the customers pay your wages and you just lost one. You will not service my GLE400 again.

Gurpreet Singh: Best experience of my whole life with an auto dealership. Very fast service. Friendly environment. A big thanks to Mr. Paul and Mr. Josh for new E53 coupe. Cheers guys. Stay blessed 🎉

Oleg Kachmar: Hi Mercedes Windsor team:Lucas Lenarduzzi, Paul Twigg and my favourite Cody Doherty "future" of Mercedes Windsor dealership, lol.Hopefully, you guys doing well, because I'm not.First Lucas, thank you for losing my file regarding rust on my Sprinter after I make its claim when was 49000km or so. Thank you for your business.Mr. Paul, I trusted you, Mercedes GL350 (123,280 km) amazing car, that what you said to me and after not even 10,000 km (132,120km) I have to pay 2000$ to fix all the oil leaks around the engine, also your "best warranty" for 3,499.00$ doesn't cover that.Regarding safety, DON'T TRUST THEM, bring the car to your mechanic, I don't know how my car passes safety, but I have a legal document. Crack rim, remember that, of course.Mr. Paul good job of hiding all not efficient in my car!!! But the way I can't lock my left rear door till now, thank you very much, I don't recommend this car to your wife like you recommended when I asked, remember?!!!My "friend " Cody, please be responsible for what you saying to your customer!!!!!P.S. Don't trust, ask your mechanic to double-check.Nice to you when you buying, only!!!Very bad experience, I'll be back, after, those 3 persons get fired.This review only to the Mercedes Windsor dealership stuff. This is my personal opinion regarding my experience with them.

SIRUI DING: The service is so bad. I called service phone number several times but no body answered. When they give a phone call they don't pay attention to which phone number is the best number even I mentioned when I drop off the car. They called my husband and my husband asked them to call me back but I never received the call back. And I tried to call service advisor but no one answered. And this is not happen once.

Brian Davis: As a Sprinter owner, I recommend the service department of Overseas Motors Mercedes Benz. Heather Bilyk, my service advisor, was knowledgeable, friendly, courteous, and a great communicator.

Cynthia Padilla: I had my 1st annual maintenance check for our Mercedes Benz . This place is amazing , nice , clean , organized. Mercedes Benz of different models in their show room are gorgeous.Staff are friendly and accommodating, especially Heather & Josh . Both are so attentive with their clients . My car so clean and fresh after the annual maintenance check . I’ll definitely come back & recommend to our friends .

Melissa Bloomfield: I recently brought my car in for service....I dealt with Heather she was most professional and attentive....her customer service skills were impeccable. The technician did a great job and it was so nice to pick up a clean car as well.

Yianni G: I am dismayed by the lack of sincerity when an employee hit my vehicle... Taking responsibility can go a long way.

Thaer S: We had a wonderful experience with Mercedes-Benz Overseas Motors. We looked at 5 different vehicles/dealerships and Mercedes-Benz Overseas Motors staff was the best. We dealt with Moe Chadid who is professional, knowledgeable, extremely efficient, patient and never pushy.Josh Boismier, the financial service manager is very professional and made the finance process a breeze.Hamoody Rafih, the General Manager came to say hi and made sure everything was to our satisfaction.I dealt with Lucas the service manager for a minor issue and he went above and beyond to make the process as smooth and fast as possible.I highly recommend this classy dealership.

Jill Jackson: I love this dealership. Natek is an awesome salesman and very fun to work with. Lucas is excellent in service. Everyone who I have dealt with here has been great. I won't buy a car anywhere else. I love my car and this dealership.

Mitch Etkin: Best in Windsor! These guys are great, check them out if you're looking for a new or used benz!

Judy Grossutti: Complimentary pick-up and return of my car all clean and perfectly repaired within 48 hours of my noticing the problem was lovely. How I appreciate such caring service.

Bill Hunt: Best service consultant in the city. Love dealing with Cody. Class act!

Sultan Tologonov: Friendly and attentive staff

Joseph Fratangeli: Moe Child and the team from Overseas motors were excellent to deal with. The service and how hard they worked to get me into a new vehicle was amazing! I highly recommend Overseas motors, you will not be disappointed!

Mark Awuku: I have always had excellent service at Overseas Motors.

Azadeh Alimoghaddam: HelloI had a flat tire. After having a bad experience calling another dealership, I contacted Mercedes Benz of Novi. Santiago picked up the phone. He was SUPER helpful, very empathetic, and kind. He told me about my complimentary roadside assistant option. He made sure that I would have my tire fixed the day after.The free tow truck towed my car to the dealership. An Uber voucher was given to me so that I can go there to pickup my car the next day. They kept me in the loop on what the status of my tire replacement was, even Santiago called me to make sure that I respond in timely manner to give permission to replace my tire! This is what I call a 5-Star Service!I have the other leadership close to my house, but I rather go to Novi which is about 40 miles away to receive a great service.I already booked my next service with them. Highly recommend!

Faouzi Aoude: Amazing staff and service

Garcia Bragg: This was 2021. Eric wheeler was diligent and fair.

Pilar Torres: Exceptional customer service! Very friendly and helpful sales & service staff

Dan: Outstanding service! I’d like to thank my service rep Andrew for all the help. Definitely made the dealership experience a positive one. Couldn’t ask for a better outcome. Will be back.

Jawad Bandar: It was excellent Seth did a phenomenal job and will definitely be going back to him when I need a new vehicle.

Don Capobres: I have a 2012 Sprinter 3500. The windshield wipers activated when I used the turn signals. Andrew C. had me in and out of the shop in 2 hours. Great service.

Tina Chaalan: Faye was amazing! very helpful and definitely recommend the Novi location

Wes Brockbank: Quick and professional, well done!

Tara Deichert: I really appreciated Andrew Coppola. I couldn’t get my phone to connect and he handled it quickly and professionally and I was able to get about my hectic day with barely skipping a beat! Thank you, Andrew!

john novak: I was out of town visiting family when the alternator failed on my E550. Andrew Coppola was my service advisor and ensured I was up to date and ready to get back on the road as soon as possible! I would recommend this dealership to anyone. The experience was exceptional!

Terry A: Andrew Coppola in the service department was very helpful. I have a s580 and he showed me how to use my heated steering wheel and how to turn the interior lights off when the doors are open. He even stayed after hours to help me ! Great guy

Seth Griggs: I drive an E550 and was out of town and got a flat. Andrew Coppola handled all my needs quickly and went out of his way to help me by contacting another dealership to allow my tire warranty to be valid. Very professional I would recommend his service absolutely

andy: They lost a customer, very classist and rude. Ended up going across the street to Volvo and got approved for a car. Never coming back.

Howard Shur: MBZ of Novi provided a fantastic experience to me during a recent purchase. I was given transparent pricing, and a full explanation and run through of everything that the vehicle has to offer. I want to especially complement Candace for a world-class sales experience, and Bailey in Finance who wrapped the transaction up as quickly as one could do. This dealership is really more of a partner to potential buyers that a retail establishment, and I highly recommend them to anybody that is vehicle shopping.

Enri Osmani: Janie, my service advisor, was great to work with. I really like how you can text the advisor you're working with to get an update on your vehicle.

Gail Garvey-Koenig: Andrew took really good care of me and my car. Loved the store

Bernell C: Vincent in the service department was very helpful! Answered all my questions and followed up with me days later to make sure any issues I had were resolved. True professional at his job

A Shirey: The Service Dept (Taylor & Vince) went above and beyond to help us out in a crisis moment. Thank you for diagnosing the issue at hand and following up. I look forward to using your services again, if ever in the Detroit Michigan area. Thank you for the hospitality. 2021 Mercedes-Benz Sprinter 2500 Extended Cab - Abundance Enterprise. Alabama.

Lynette Holliday: Good service, nice knowledgable staff. Eric Wheeler was great. Definitely prefer and recommend this dealership over other local metro Detroit locations.