Best Land Rover Dealer Warren Near Me

Eric Loving: Worst customer Service experience ever.I purchased a used Range Rover Hse in November 2021 from there lot. I was treated with dignity, and respect from salesman Sammi Naoum. I brought my truck into service on January 4 2023. I was helped by service rep Kristian. I told him that my vehicle would not start, and notice a lot of oil in my driveway. On Jan 19 2023 I spoke to Kristian, and he told me that the motor seized up. He told me that it is covered under the extended warranty I purchased at the time I bought the vehicle. I was told that the warranty company needs oil change reciepts, for proof of maintenance. I provided the reciepts on Jan 25 2023. I called Kristian, and left messages for several weeks to check status on my truck. Didnt get a call back. I called the service dept and talked to Jazmine. She told me Kristian dont work there anymore. Jazmine said that she would assist me. At the time she had no info on my truck. For weeks Jazmine told me this. Finally after 4 months of waiting for an update, Jazmine calls me and told me that they looked at my truck again and there blaming the leak on a defected oil filter. She told me the warranty wont cover, because of this, and that I should have gotten my oil change through the dealership. I was getting oil changes at Vavoline. I talked to the service manager Jay. I asked Jay was there any other leaks other than the one they claim that supposedly came from oil filter. Jay told me he dont know for sure. Jay was not helpful at all he just talked in circles. He said he just recently started working there in Jan 2023. Im not sure that he is capable of handling a situation like this. I feel like ive been had. Im out of the cost of the extended warranty, and left with a payment on a truck I cant even drive. And all Jay could say is when are you picking up your truck off of our lot. This is the worst service that I have ever experienced in my life.

Edward Prekelezaj: The quality of the service I received, the expertise and professionalism of the staff, the cleanliness and condition of the facility, and the overall experience of purchasing my new vehicle was phenomenal. I highly recommend Land Rover Troy and my number one Sales Executive, James Wawrzyniak.

kevin hayes: A few years ago i place a hold on a car while waiting for my Mercedes trade in to get the sunroof repaired. Once I got my Mercedes back (2 days) I went to make the deal and was told that a different salesperson unknowingly sold the car to someone else.Fast forward a couple years , I thought I would give them another try. I was interested in a Land Rover , came in for a test drive , but we were a little off on price. (I did not hold the vehicle this time ). My sales person suggested that my trade may be worth more at his dealership and it may make up the difference. He said i can get a real offer by sending pictures of my trade to their trade in portal. I got my car detailed that day and sent he pics the next day. Never heard from anyone. Not the trade in department , not my salesperson.My bank reduced my rate and now the vehicle I wanted was available at the payment I wanted! I called the dealer, the salesperson was off that day so I left a message. I called back and left a message for the trade in department.It has been just over a week, and I still have not heard from anyone, except one email saying that particular Land Rover has been sold. It doesn’t matter because I had already made a deal on the same vehicle at another store, but I thought I should let Troy JLR know about this SECOND horrible attempt to shop with them.

Athena Hair: This place sucks! Where did Farmington Dealership go! Really have to drive an extra 25 minutes just to avoid this place and go to Novi! Service/Part department is horrible they will sit there going back and forth with you instead of providing customer service. They choose to be brats instead of customer servers…

Mike T: Worst parts department i have ever dealt with 0 stars. Stay away. Call NOVI ROVER instead

L3DD: Might as well have gone to any other car shop other than here for an oil change. The employees here are uneducated and have not a bit of morality, personality, or knowledge about automobiles as a whole. A simple oil change turned into a nightmare, upon waiting 3 months for a oil change, you would expect the dealership to have prepared with new plastic clips for the bumpers in stock in our brittle cold state, they are common to snap when removed unproperly. The plastic clips prior to taking to dealership were all in tact, i always give me car a full self inspection prior to any service, being that i was in the field myself, i know mistakes can happen.The dealership did not clip my wifes front diffuser back in properly and instead, the head mechanic "Mike" claimed that my car had broken clips. Then i argued on the spot before leaving, and the front desk guy grabbed some clips and a METAL screwdriver and TRIED to clip back in. I left the dealership thinking im all set. One mile down the road, my whole diffuser fell off. I clipped the diffuser back in properly, and finished the job myself properly, in a matter of 5mins and w the help of AUTOZONE having the correct clips IN STOCK unlike land rover.

Dylan Runge: Recently purchased a used Mercedes from here. I live 8hrs away from this dealership. I was assured by the salesman that this vehicle was looked over, and that the vehicle passed their inspection with flying colors. During my 8 hr drive home, I noticed I was getting lower than expected fuel economy. I inspected it myself upon arriving home to find the engine air filter was clogged completely FULL of dirt/debris. The dirtiest engine air filter I have ever seen. How this could pass any sort of inspection, is absolutely mind boggling. Completely unacceptable. I would not trust this dealership to service anything. Side note- I am now getting an extra 3 MPG with a new filter

Sweet Rain: I was driving on I-75 by Saginaw today. All four lanes were empty but your van driver decided he needed to tailgate me.

Yasser Mansour: Excellent service especially the treatment I got from Shant. Thank you

Ryan Jones: Service department does not answer the phone. It will take you days of calling and leaving messages before somebody talks to you. Had to order parts, they said 3 days. It's been 12 and nobody has called me back. I've called several times, nobody answers the phone or returns voicemails.

Zachary Gray: Mike and Ivan are both fantastic to work with. Ivan took his time and gave ne the time necessary, and Mike was very knowledgeable about the products and willing to help!

Deonna Washington: I absolutely love working with Mak Makkey! He is the best hands down. His costumer service is truly unmatched. He makes the car buying experience quick and easy.

David Lagerquist: Adam Bouchard is a fantastic Service Manager at Troy! He has consistently gone above and beyond to make sure everything on my Velar is perfect when I have brought it in for service. Not only is he a great person, but also very professional and attuned to detail. Shout out to the crew who works on my vehicle there as well…they are excellent. I love Range Rover vehicles, but the high level of service I have obtained when bringing my vehicle in is what keeps me loyal to the brand. My highest recommendation to all of the above!David

Saman Sammoe: Never had a worse experience with a dealership. My car started leaking oil and after trying multiple times to reach the service department, they finally answered and told me my car is still under warranty, but when I brought it in they told me it wasn’t and I would be charged a fee just to get it checked. Why would you tell me it’s under warranty and then tell me it’s not? This dealership clearly only cares about money and not about customer experience. I will never be purchasing a car from here ever again.

Sylvia Sammoe: If I could give zero stars I would. This dealership by far has the worst customer service and worst salesmen ever. They are not helpful and they do a terrible job of making you feel like a valued customer- you can tell the only thing they want is money. I would never buy a car from them ever again.

Jeff Bitnias: Nate was incredibly helpful and nice when I bought my Miata! My father and I were treated to free water, coffee, a nice waiting area, and more - can't recommend this place enough!

Nick: This review is for the service front end team.1) couldn’t get an appointment for 6 weeks - eh, ok2) Arrive for the appointment to find they are running several DAYS behind. I would have to leave the vehicle to keep my place in line, even though they would not look at it.- not greatThis is where customer service has 2 options and let’s guess which one was chosen1) A simple understanding apology that my morning was wasted and now have to put up with the vehicle issues for 2 more months for the next appointment, OR2) The ‘what do you want me to do about it, it’s the system’ and ‘don’t book Friday appointments if you want your car for the weekend’ approach.You guessed it, option 2.The lady next to us suffered the same experience while we were there, so clearly not an isolated incident.

TLP: Please do not take your Land Rover to Troy I thought once they sold and had new manager in the service department would make a difference. It took almost a week for the phone to get answered. Then I finally reached the new manager Adam. He apologized for the continuous phone calls and that he would make sure this time I would be take care of! Not at all did this happen. It took him more than couple weeks to get back with me. The lack of communication continued. He never followed through like he claimed. And all along my vehicles parts were never ordered due to his feelings being hurt! Toughen up Adam! We have a right to be upset with your lack of service. He finally left me a message a month later that he would not service my Land Rover. Thankfully there are other options! Please save yourself the misery!

Ayman Atwa: Our vehicle has 3 recalls, no one is picking up calls in the service department, last time we spoke to someone they said that they don’t have anything available on their schedule, a month later we’re calling but no one answers.. these recalls could be a risk were taking everyday as we drive this vehicle.. unbelievable…

Raghu Nallapati: Unprofessional technicians, across the street mechanics way better than this dealership. Untightened screws and after handed over my keys so-called after service I found a part sitting in my passenger seat then went back and technician fixed infront of me in 1min... and while engine bay is open I saw bunch of screws not tighten and hanging around... he tighten by bringing a power screwdriver again infront of me... man.... dear landrover troy,, thanks for educating me on fixing a car.. well shame on your professionalism. RIP LandRover in North America.

Jeff Hites: I was at the end of my lease and uncertain as to what to do. William gave me excellent advice and made the process of purchasing my leased vehicle extremely easy. I would recommend the team at JLR Lakeside to anyone. Best dealership experience I’ve ever had.

BJ Mazmanian: Had a great experience working with the team at Land Rover Lakeside. Special thanks to Robert for helping run down options and choices for us to figure out which vehicle worked best.

Mohamad Berry: The team at Land Rover came through on their pre certified promise. You know the honor of a warranty and location when you actually end up needing to use it and the team here honored it without complicating the process and had a new engine put in for me. Justin was awesome. Great team overall and hope to be back in the future with another purchase!

Maurice Ford: Jaguar Land Rover Lakeside is one of the best dealerships in Michigan. The showroom is grand and the coffee and snacks are great :0). The team is always warm and welcoming making you feel like your business matters. The purchasing process is painless and expedient. After completion of your purchase, you're a "Superstar" for a moment in which they take your pictures in a showroom-like atmosphere with your beautiful truck/car. Visit Jaguar Land Rover Lakeside and be sure to specifically ask for William (the best salesperson) and Louis (great Finance Manager). Together, they will take care of you!Thank you guys again, I love my 2023 Evoque!!Dr. Watts

Bruce McLaughlan: Super friendly, clean, well stocked. There's nothing like the personal touch when you're considering a relationship with vehicles of this caliber.

Pete Schoppe: From the moment you walk on the lot, you know this will be an amazing experience. William took the time to point out some of the benefits of a Range Rover, was in constant communication throughout the process and then made me feel like royalty upon purchase. I highly recommend William and the dealership for your next vehicle!

Todd Henderson: This was the best experience I've had at a dealership (by far). Derek Alore was super great, responsive and made my car buying super enjoyable (and fast). I would recommend to anyone looking for a car to visit JLR - Lakeside.

A Benson: Bought my first car here and I’m very impressed with this dealership. My salesman Derek Alore went above and beyond to make sure everything went smoothly.

silence858: Lee is a great salesman. He was not pushy and didn’t try to sell me on anything I did not want. All of the staff went above and beyond my expectations as a customer. Definitely will return for purchase needs due to the experience with Lakeside.

Dr. Rhonda Brown: Jaguar Land Rover Lakeside provides the highest level of customer satisfaction. Highly satisfied with every aspect of service we received from our Sales Representative William Scandalis. Attention to detail in every aspect.Third Land Rover purchase, best by far.Blown away with my purchase experience. Highly recommend you purchase you next vehicle from William and Lakeside.You won't be disappointed.

Lauri McVeigh: I had a great experience purchasing a new vehicle from William! With the shortage in inventory he worked with me to make sure I had an opportunity to test drive the vehicle before ordering. This took diligence on his part, working with my schedule! Then we were able to place the order and my new car arrived right on time! He communicated with me throughout the experience. William is the most committed sales person I have ever worked with!

A O: Im so Thankful! for William, he was very patient and kind, we're Happy with our Range Rover.🤩

Sandi Duncan: William, is Awesome!Thanks! for helping Us, find the Right Vehicle, for the Best price.🤩

Brian Ward: My wife and I purchased a RangeRover Evoque from this dealership just recently and let me tell you we recieved the royal treatment from Mr. William Scandalis. He was very welcoming and attentive in detail to what kind of vehicle that we wanted. I highly recommend this dealership

Cheryl Droski: William Scandalis at JLRL was amazing throughout the entire purchase process. Great communication and excellent service. George did an outstanding job during the signing process- very efficient and professional.

Charline Bodiford: Everyone there is so nice and professional.

David Miller: I had the best experience ever at a dealership. My salesman, Rob, was the nicest, most knowledgeable and, most importantly, not pushy, at all. I would recommend Lakeside Jaguar / Land Rover to anyone in the market for a new car!! Thanks Lakeside!!!

Lorrie Tanton: I just purchased a Jaguar F-Pace, and William was excellent throughout the process. His attention to details was amazing. I would highly recommend William to anyone looking to purchase a vehicle.

grayling leslie: Well done Jonathan and team .

Tammy Cole: William Scandalis was a great car salesman! It was my first time at the dealership and he made me feel very comfortable. He was professional, very nice and funny. I will definitely be back to see him in the future as well as refer family and friends to him. Again great experience. Keep William! Great personality and he knows his stuff. You can he was genuinely sincere with helping you find a vehicle based on your own desires versus just trying to make a sale.

Steve Losier: Bought a used Jaguar F Pace 2018.Couldn't have asked for a better experience. Very transparent about cost and very fair. Yasmine treated me like I was her only client. True red carpet service. Highly recommend this dealership if you want the luxury experience.

Gary Panaich: I always get the VIP services there. I’ve been dealing with the Landrover for the last 10 years in Windsor and I’m keep going back again and again because the amazing people they treat me like a king

Terence V: We just purchased our new 2023 Land Rover Evoque and we highly recommend this dealership for their great customer service. The sales staff, Doyle Braznell really helped to accommodate us with purchasing the right vehicle for us. Great sales manager - very friendly! Definitely would recommend this dealership to anyone who is asking for a trustworthy dealership.

Athran Oraha: My search for a car was not an easy one until I reached out to Yasmine. She made it so easy for me and she found me a car in no time. The customer service was amazing. She went above and beyond. The manager was also very helpful.Highly recommend this dealership!

Victor Eid: Great people to work with.

Pete: Andrea is very helpful and professional! Ask for her if you’re looking for a vehicle!

Milos Papic: Thank you to Andrea Jiga for her great customer service. Highly recommend Andrea for all your car purchases.

Nana Habib: Very friendly environment and amazing customer service from Yasmine. Thank you for everything you did for me and my family.

Rahil Elabed: Loved my experience at this dealership. Yasmine was absolutely amazing. Very patiently explained everything about the car and made me feel comfortable with my decision.

Mariam Daher: Highly recommend going in to Land Rover Windsor, I went in not knowing what I want, and a sales representative Andrea Jiga got me into just what I needed! She was amazing at asking all the right questions to finding the perfect car for me. She made my experience much easier than I had expected, and I couldn’t be happier with the vehicle we ended up choosing!

Charlie Robinson: Amazing service by all of the staff and very friendly. Couldn’t Recommend enough! Fass who works there was absolutely brilliant and couldn’t do anymore for us! Thank you

Shannon Wuerch: We shopped at numerous dealerships and car places. This dealership hands down had the best customer service. Yasmine was amazing to work with. Thank you to all the friendly staff & Yasmine who made our vehicle shopping experience Excellent.

Ali Bazzi: I highly recommend this dealership to any and everyone who Is looking for professional and accountable service. I am always greeted with a smile as I walk into this facility where Mustapha and his team ensure that I am taken care of. Smooth and easy process of purchasing my vehicle and I can’t thank you guys enough. Keep up the great work.

Benjamin Agostinis: Great place to shop for new and used vehicles, friendly staff, great service!

K D: I was here earlier today, and was welcomed by Shauna, it has been almost six months since I’ve been too #LandRover Windsor, and Shauna remembered me! Over all have been very pleased with the service. From my experience here, all the staff seem to work together to make sure your happy. When my sales person was away, another would step in and help me out. Was really happy with that. Also, you should check out pricing! LandRovers are a lot more affordable than you would think!

Haifa Al-Mathehi: Moe Bazzi gave the best sales experience . great knowledge about the cars, great customer service !

Minesh Singh: Amazing service from Mustapha, Doyle, and Jordan.Entire experience from 1st test drive to final purchase was awesome.

Robert Smith: Above and beyond the call of duty!I probably just had the best experience of buying a pre-owned vehicle in my entire life!! I had been searching for this vehicle for a number of years now and when this vehicle came up on my radar Doyle did not disappoint to ensure that I got it.Doyle knew that I could not get there to see the vehicle in person due to the distance between us but he went out of his way to send me a very detailed video of the vehicle to ensure that I was not wasting my time. He also took the time to reach out to the previous owner of the vehicle for me for any inquires I had and kept me updated every day on the vehicle until I got there to pick up my new ride. From Doyle to Jordan on the F&I Management side it was truly the smoothest transition to jumping into my new vehicle.... Above and Beyond Gentleman.I also have to make a quick mention about Hiccup/Pickup that only myself, Doyle and the rest of the Team get to laugh about.... you know I couldn’t let that one go Doyle!! lol.The whole team at Jaguar Land Rover Windsor have it all figured out for doing business in these trying times we face today.Doyle it was a pleasure working with you and I will look forward to hopefully doing business with you again one day my friend.

abigail novak: Such an amazing dealership! Bought my dream car and I couldn't be happier with it! Thank you Andrea and team for making it such a smooth and seamless experience.

Francesco Polistena: A great shopping experience was had at Land Rover of Windsor. Andrea handled our new car needs/purchase with a great deal of professionalism and care. We traded our vehicle in on a new Velar. The shopping and customer handling experience was second to none. Well done, Andrea!

Simon Dedvukaj: Best dealer, great experience, trade in price was nice new Shelby gt500

Brian rogers: Great to work with, and patient. No heavy sales pitch. Honest = great!

Claudia Willemsberg: Last week I found online a car I had been looking for. I walked in and despite it being parked in the far back of the building - Gordon and his team moved cars around and got it out from the back of the building with a smile on their faces.Test drove this immaculate car - and came back and bought the car. No PRESSURE SALES HERE ! Gordon was fantastic to deal with and made it a seamless transition from my trade in to my new to me - BMW X3. The process took less than 1.5 hours. True professionals offering quality cars. I highly recommend doing business with them and especially with Gordon. Top notch business and buying experience. 👍🏻

Michael Zawojsky: Prime Motorz is a great dealership! They were fantastic throughout the entire process. Very professional, helpful, and polite. Awesome buying experience!

Aidan Stachowicz: Gordon Jones my guy helped me out so much always kept me updated made things super easy when I picked up a 2018 Audi S5 he’s amazing love it!

Jeffrey Hanson: Great people. Gordon was great and patient. 12/10

VeryBlessed Bosslady: Prime Motorsz is amazing! Recommend this auto dealership to anyone who is looking to be treated like royalty, they only have the best of the best to offer and their customer service is outstanding.,My sales rep Gordon helped personalize my package to fit my needs simplifying the process. I drove away in my new vehicle very satisfied, excited & stress-free thank you Prime Motorz!

David G: Thanks to Vinny for a flawless transaction. I love my new ride. Came a long way and battled MI weather to get to Prime but it was well worth it. Car was clean, as described. No nonsense. In and out. If you see something you like, get there quickly with cash in hand as they have a big following. Their shop is super clean with an amazing inventory of used cars I can’t afford, but enjoyed the car show.

Allen Carlisha: Wonderful service from Gordon! Will be recommending anyone else to him for sure.

Christopher Jones: Found a vehicle I was searching for advertised from Prime Motorz. Emailed them and received an immediate response from Gordon. Set up a test drive appointment over the phone and must say was the easiest car buying experience ever. Vehicle was described exactly the way it was when I got there. Gordon got me a competitive interest rate and drove home my truck all in an hour. I will refer my fam and friends.

Luke Yakuber: Gordon was great to work with. He made the car buying experience easy and enjoyable. He provided great service.

Jonathan Shamoun: Worked with Shawn, great guy and made everything simple and quick. Has a lot of inventory and amazing guy to work with. Will be coming back for my next car.

Lauren B: Prime Motorz was great from the moment I walked through the door until I was driving off of the lot with my new car.I know that I purchased a quality SUV after my Land Rover inspection came back with a great bill of health. I will buy all of my cars from Prime Motorz!

James Scott: Shant and Gordon were incredibly helpful and patient. I purchased a Jeep last week and they assisted with registering the car as well as cross-country shipment as I live out of state. They did a great job and the entire process was smooth.

Álvaro Bravo: Contacted them on a Monday EoD. By Saturday, I had received my car in Miami (1,100 miles away). Process was smooth with clear communication! Could not be any happier with my experience

George Nikollaj: I have bought a few cars from Prime Motorz. Every purchase experience was better than the last. Shant, Gordan, Vinnie & Sally are AMAZING. They are all very respectful and always offer coffee/tea or water. They make it easy to buy a car from them. At every pickup/delivery, the cars were in pristine and extremely clean condition. Highly recommend giving them a chance.

Robert Winston: Excellent customer service! Taking a chance and coming to this place has changed my life. Couldn't be happier with the service the vehicle and the free hat!! Thanks Gordon 👍👍

Mark Hurt: Great dealership! Great car selection! I’ve purchased two vehicles from prime motorz Go see Gordon or vinnie you won’t be disappointed.

Tom C: Buyers beware!!I purchased my car from Prime motorz in late September, sight unseen. The sales guy Gordon assured me there were no issues with the car other than a couple minor aesthetic issues. The car gets shipped enclosed to me and I take it to the dealership to get routine maintenance and oil change only to find there’s a lot of problems. The air suspension need to be replaced, the brakes are less than 1mm to the point I even had to replace the rotors. Supercharger knocks. Tires soon and the list goes on. I took the car to 3 different car shops and dealership and all came back the same, hence why I waited to post a negative review. I call up prime motors and they put the blame on shipping..Didn’t know my brakes can be worn during transportation. Not only does Prime Motorz lie about the condition of the car, they don’t even check it. I even had the previous owners paper work with their information in the glove compartment . It was CARVANA TITLE..DO NOT BE FOOLED BY THE REVIEWS ON HERE.I have all service paper quotes and text messages from Gordon to back my review.

Jason Elliott: Vinny took good care of me. Excellent customer service. Answered all my questions. And got my car shipped right to me. I would buy from them again.

Aaron Lee: Excellent experience, Great Staff!

Mike Bahsoun: Tony Malouf sales manager, Robbie Ghanem Finance manager and David my salespersonAll went above and beyond to get my deal done today. They did amazing job.Highly recommended staff and dealership to work with.

Jackson bender: Terrible customer serviceI called twice and both times the lady hung up on me.No respect

Brian Williams: From the first interaction with Lenore Parvu (LP!) last fall to the moment my wife drove off the lot in her Defender this week, LP was there every step of the way. If we had to do it all over again, we would return to only LP without hesitation for another vehicle from Land Rover Novi.Lenore set the bar HIGH for what purchasing a car should be like. Reliable, Personable, and just an amazing person to work with.When its time, Robbie G will be there to walk you though the financial portion of the purchase. Another personable, easy to work with employee of Land Rover Novi.Stop reading reviews and go see Lenore!

Rich Vance: Great experience here, Ted was excellent throughout my purchase of a used vehicle.

March Fourteen: I got a great service at this Land Rover Novi Dealer. Tony Maalouf I believe the managers name, he was a friendly person, he made sure I’m a happy customer

Lisa Clarke: Adam in the service department is great. He’s thorough, professional and honest. No one likes having to get their car repaired. It makes a difference when you have someone like Adam, He really takes good care of Land Rover’s customers and their vehicles.

Barbara Taylor: The experience provided to me and my LR2 by Land Rover, and particularly Adam B, at the Novi Land Rover location last week went infinitely(!) Above and Beyond services normally provided by any service provider! Adam kept me informed about the service and tire work needed on my vehicle, and the work was completed in a timely manner and to perfection! One of Adam's many strong attributes is that he is extremely knowledgeable about the model of my vehicle and explained several of its mechanical and operational features that I had not previously known. And all of his explanations were presented in a clear, concise and understandable manner. Adam is a keeper and I absolutely look forward to the benefit of his expertise when I next bring my vehicle in for service. Thank you so very much Adam!I do have a request of Land Rover: Please resume your pick-up-and-return service for those of us who reside outside of your 45-mile radius. As a resident of mid-Michigan, it's a great inconvenience for me (and I assume others) to drive to and from your location for service needs. Other than that, keep up the reliable and dependable great work!

Jeff Elsayed: George and Robbie delivered a Great customer service, will go the extra mile to solve any issues

Hady: Very satisfied , Quick service and the loner car was perfect!

Caleb James Spaulding: Excellent facility, and the service was top of the line!

Bryn Toyama: I have worked with Aric Wilson at this dealership for the last few years, and truly can’t speak more highly of him. He has helped me with both Land Rover Range Rover vehicles, and others. He has always provided me with exceptional service when needed, but more importantly has always taken the time to get back with me anytime I reached out or needed something over the years. Regardless of how big or small of a matter. To me, that has made all of the difference!I have also worked with the manager Tony Cross at this location, and both have made any/all of my car dealings refreshingly easy & straightforward. This was an easy 5 stars for me

Rhoda Nelson: They are all wonderful service department will always try to address the issue right then if they can

Stacie Greskowiak McNulty: Our family visited to test drive a few Range Rovers over the weekend and we were very impressed with the quality of the dealership and our sales experience. Lenore Parvu was fantastic -- very knowledgeable, thoughtful, and really made the difference in our visit and helping us find our car. Our two young kids (8 mos and 4.5) were thrilled with the cute stuffed animals they got to take home.

Karen Nouhan: Johnny helped us with the service of our Range Rover Sport. He was on every detail and kept his promises. Thanks so much

Arthur Lee Washington: Great dealership, great people!!!

Steve Konieczki: Excellent dealer. I’ve bought from there and gone in for service. I highly recommend JLR of NOVI for both!

Edward Ghannam: I stopped by Land Rover Novi on Saturday thinking the service center was open. I walked in to have my tire pressure checked. The manager said that even though The service center was closed, he would find me somebody to help me. Griffin came out to help me. He was wonderful. He drove my car in the service center and took care of it for me. That's great customer service.

Nanette Muller: Great experience today at Land Rover Novi! Lenore was very helpful and knowledgeable. She answered all our questions and took great care of us!

Amber Ritchie: We flew in from WI to buy a truck and our sales rep Lenore made the entire process so easy. From picking us up from our hotel and taking care of us while we were at the dealership she made everything so easy and smooth!

Ansam Yaldah: Best customer service! If you have an early return on your lease call Farrah and she’ll free you of your payments and even get equity out of your car!!

Farrah Bahoo: Highly recommend this dealer, especially if you’re looking for the most hard to find vehicle.

Ljeza Nikprelaj: Very professionalOn point, and I will do business with them again. thank you very much. It’s been a pleasure working with you guys.

Joseph Hric: About a year ago I leased a Lincoln and wasn't happy in it. I couldn't fathom driving it 2 more years... I ended up seeing an Instagram ad and was a little nervous just because it seemed too good to be true. I texted the number, and it was truly smooth sailing from there. Yousif was a HUGE help and made me feel 100% comfortable during the entire process. I can't thank him enough for all of his help. If you are looking to end your lease early look no further than empire auto.

876 Trucking: Awesome cars

Ed Belea: Yousef took great care of my family. People tend to take advantage of foreigners and their language barriers. Yousef was very nice and explained the whole process very nicely. If you don’t want to get taken advantage of, go to Empire. I will definitely be buying from Empire in the future.

Adrienne: Talk on the phone for hours with one sales rep((black guy)) with the promise to walk out with a car I told him that I could not afford to come up there and not get a car I also tell him I did not have any money I had two cars that I was willing to trade in one was Lexus and one was a Saturn(( both drivable)) he promised that I will walk out with a car got there talk to another salesperson( ( Something but not a white guy)) I'm guessing he was over the sales rep that I talked to on the phone that sales rep called Credit Acceptance and they were going to take the two trade-ins no money down he called himself calling a different finance company and I guess they told him which he told me that I had to give them $472 right then and 2 weeks later that I would have to give them another $472 first off you pay a car note once a month not every 2 weeks second off he was talking as if he was about to get blood up out of turnip like he was trying to talk me out of something which did not happen all he did was waste my time he was a clear waste of my space because he didn't get nothing out of it but look at me in my face lying I would never go to that car company again I don't care if I had the money to put down . I would never go there again and I would not refer them to no one go to RiteWay if you need a car

Constantin Raduca: Very nice place for shopping cars

Mario Licaj: If you are looking for a place to return your lease THIS IS THE PLACE. Mike has helped me and a lot of my friends return their leases. Not only return our cars, but we ended up getting money in our pockets as well. Their car collection is very unique. If your looking for a specific high end vehicle Mike has it. Thank you for your amazing service. I’ll keep recommending everyone to you, because is hard finding honest people nowadays.

ash ishak: Fast quick and easy transaction. Highly recommend

John Burnsfield: Mike and his staff made selling my vehicle super easy from begining to end. They even came and picked it up from my house! Could not have had a better experience. Will definitely do business with them in the future!

Donovan Mansour: Perfect place to turn in your lease! Was able to put some money back in my pockets because of them. Mike made the whole process simple! All in all super friendly staff, great communication and speedy responses to all my questions. Would definitely recommend to any of my friends and family!

George Lis: Hands down #1 place to return your lease and find very exclusive high end cars for sale and a solid price.

Megan Henahan: Very professional and Honest. Easy to work and very happy.

Aliana Bony: Mike was so nice and very quick he’s a cutie pie I’ll always do business with him and his manager Yousif was very polite and helpful and Simon helped me clean out my car best place to go to

Anthony Babbie: I sold my lease to Empire before it went back, so instead of making $0 and turning it in, I made quite a large return for my car. Don’t make $0… talk to Empire first!

Amanda Karana: Best selection of luxury cars!! I highly recommend. Service is always exceptional!

Mario Petrous: I have brought all of my lease returns to Mike! They have taken tremendous care of my family and myself for over a year! This is the best place to go! They will put $ in your pockets ! I have also recently bought a Mercedes S class for a great price from him with this crazy market he was still able to give me a hell of a deal! 100% recommended !

Beth Bugg: Nice personnel and cars/trucks

John Toto: Came in looking for a vehicle and the owner was great. Amazing group of people here!

Jeramie Childers: In a day and age where people seem to shy away from buy cars for dealerships, me included, I was happily surprised by the outstanding experience I had dealing with the sales team at Jaguar of Troy. Never once did I feel pressured into a purchase, in fact just the opposite. The sales team was patient and spent their time with me answering any questions and engaging in pleasant conversation as we navigated through the financing and purchase process. Big props to my sales consultant James Wawrzyniak and finance manager Cassandra Chapman on their outstanding customer service. Jaguar of Troy should be proud of their team! They will definitely get my repeat business.

Jameela Thomas: Excellent Experience from start to finish!

Salwa Haji: First of all I'd like to start with saying that I love my car. However, this dealership if probably the worst one to deal with post the purchase. It's bells and whistles till you make the purchase, then it's downhill from there. I dread the simplest visit such as for an oil change.Very disorganized and non caring service department. Not happy with this dealership at all. And they clearly aren't happy to have me as a customer or anyone else. A good shake down needed ASAP or customers will being going elsewhere!

Satish Mehta: I serviced my car recently and had good service from Jazmine.

Joe Gallo: Mechanical repairs are thorough and the team does great (on the repairs). Service communication has been horrendous, no updates, being on hold for what feels like HOURS at a time. My service associate (Melissa) never even responds to the text messages that literally say TEXT ME IF YOU NEED ANYTHING. It is impossible to get service updates, the list goes on. I understand parts sometimes take a week or two to get... Just tell me that, relay that information, keep me in the loop! I would take this elsewhere, but because of warranty it has to be the Troy location.

Summer Alkhafaji: Sammi is absolutely THE BEST salesman ever!!! He went above and beyond to give me the best deals and service, he ensured I'm highly satisfied. Thanks Sammi! 😊

Joshua Kane: Bought an Fpace on 12-23-22. After a few days with the car, realized it needed some warranty work. Took it back to the dealer on 1-19-23. Not a great customer service experience in service. Not kind or accommodating. After voicing my concerns to the service manager, they were a little more flexible in diagnosing and fixing my vehicle. Now here we sit a month later still "waiting on parts" or "waiting on the manager to be in" because no one else knows how to fix a car apparently or schedule an appointment. The entire dealership must shut down because the rest of their staff other than the manager must be incapable of servicing a vehicle. At this moment there is still no resolve and I continue getting pushed. Do yourself a favor, don't buy a unreliable jaguar, and if you do because you believe the warranty will have you covered when repairs are needed, think again, because you'll be blown off for ages.

Sasha Oza: I wish I could give 0 stars!!!! DO NOT BUY FROM THIS DEALERSHIP!!!! I have never seen worse customer service anywhere!!!! I have had nothing but issues with my E-Pace. Since it was under warranty the service had it for an entire month! Then out of no where my car spontaneously burst into flames while off and parked in my driveway! The insurance investigator deemed it the dealerships fault (they are planning on suing this dealership for their negligence!). YOU COULD HAVE KILL ME AND MY FAMILY!!!!

Jawwad Rashid: Horrible service no one ever answers phone calls and scheduled maintenance appointments were missed two times in a row with out a courtesy call or reschedule date

Ms. Smith: Where do I start, Melissa is horrible with her customer service skills and very unprofessional! She never answered my call or kept me updated about my vehicle! I literally had to track her down every step of the way! Had my car towed there at 10:30am then started calling at about 1:00 pm you can never get through so I started to get worried, I literally had to have the operator track someone down to confirm my vehicle was there, because Melissa never did! Melissa told me my car would be ready on Thursday , she never called me or kept me posted! I called the service department manager left a message and after two days when he called me back I was very disgusted with Melissa unprofessional behavior not keeping me updated having to call the dealership 55 times just to get an answer finally the manager gave me a loaner yes he did the evening before my car was ready the next day!I spent almost $3,000 at this dealership to be treated like trash, I PRAY MY CAR DOESN'T BREAKDOWN FROM THE SERVICE DEPARTMENTS HORRIBLE UNPROFESSIONAL BEHAVIOR ! Melissa needs to be fired or trained she is horrible for the business. Not to mention the day I picked up the loaner vehicle she was at her desk all Getty eyed with a technician , Oh I see why the phones never get answered and you never return messages you are busy with your coworkers and not tending to the customer needs ! I left a message in Melissa’s voicemail indicating keep all my old parts I want to see them, yeah no that never happened and when I asked deer in headlights! I just wanted to get as far away from there as possible ! Lastly, how did you do an overall check of my vehicle when my headlight was out and I had a nail in my tire! All I know , it was not that way when my vehicle was towed there ! Avoid them at any cost ! In fact Jaguar of Lakeside are really customer friendly and appreciates the business, according to my fiancée he stated that’s where I’ll be going next time! It’s such a shame when we live so much closer to Troy! SMH ridiculous just ridiculous !

pratap reddy Machavaram Siva: This is the worst place for this brand. I had quite bad experiences with this service center and the only reason I go to this place is because it's the closest one around my place

Natavia Garner: I went in for routine service and Don was my service guy and he was GREAT!!! Don was very professional and made sure that all my needs were met during my visit. My service was done ahead of a schedule so I was definitely a happy camper!!

Dale Campion: Do not take your car to be repaired here. My 97 XJ6 had a mystery fault it would drive fine for a few miles then die, and not restart. First was a 4 hour diagnostic at $1000 which showed nothing. I then suggested replacing the coil packs after they didn't get back to me after 3 weeks, which was duly done for another $300 and to no avail. It then took another 3 weeks of calls to get a response after which I picked up the car and figured it out myself. British Jaguar would be ashamed to have any connection with this dealership.

Kevin Lackey: These salespeople at this dealership rock! Best in the business!

Humble High Priestess - Spiritual Alchemist: I'm fed up with my Jaguar F Pace, however, the Troy Jaguar location has new management and they are rocking out when it comes to customer service. The service center guys (namely Brian) has the best customer service etiquette I've ever had at a dealership.

Rohit Gandhi: Useless place useless cars.I have Jaguar ipace 2022. It's a piece of garbage. I named it death trap. In 6 months I escaped death 4 times. Jaguar is not concerned about it. Service is zero level. If we have cars and dealer like jaguar. Trust me jaguar will not be in business in near future. Beware this car stops abruptly in the middle of nowhere 🤔. Jaguar says they're is no problem. Seriously.

Linda Petty: Excellent Service

Feras Aloka: Don was and has always been great.

Lisa Litton: Run away from this dealership and their service department as fast as you can unless you want to spend thousands of dollars to keep fixing the same problem over, and over, and over, again. They will not stand behind their work and I seriously question whether they are forthcoming in relaying what the real issues are with the vehicle.

Scott Ashworth: A very poor experience that seriously lets down the amazing vehicle range that is Jaguar.Poor levels of communication between departmental teams lead to additional, unnecessary works performed at my expense. The extra works were palatable but it took five calls to the dealership and almost a week to get a return call.After spending a significant amount of money, sadly three of the 5 issues still remain.I am overwhelmingly disappointed about the blatant lack of customer appreciation. I have owned Jaguar vehicles since 1989 and always felt good about my choice and the level of engineering support. I have been left with a feeling of mistrust.I have since been contacted by the service manager who has booked my car in for corrective works. He has called numerous times to follow up and I will of-course adjust my review once we close this issue. I’m hoping this was just an isolated issue.